Director, Infrastructure Engineering
Evernorth, a Cigna company - December 2020 - March 2025
M&A
• Delivered end-to-end build-out of a new business as part of a high-stakes transaction
• Responsible for $60mm managed service execution
• Solution development, implementation and integration for end-to-end build-out of multi-
faceted tech capabilities (data centers, platforms, toolsets)
• Continuous solutioning to accommodate complex business needs
• Directly managed large and diverse teams (160+) consisting of delivery managers, technical
engineers, varying leadership roles
• Navigated ambiguity through effective relationship management and technical acumen resulting
in strong recommendations for my work across vendors and the business
• Chosen by executive leadership to be a member of a strategic delivery team established to
deliver results expeditiously
• Effectively managed across multiple organizations within the enterprise, multiple vendor
engagements, client relationships
• Influenced decisions and served as a key decision maker critical to delivery track
• Enabled positive business development through effective relationship management
Infrastructure Operations, Engineering
• Led large teams (80+) responsible for critical compute systems 24x7
• Always maintained 99% uptime for critical systems
• Integrated ITSM automation resulting in decrease in manual intervention and enabling self-
healing capabilities for systems
• Managed vendors key to critical platform delivery and support through benchmarking and KPIs
• Responsible for sourcing & contract negotiations resulting in nearly $1mm savings
• Budgetary responsibilities including labor, licensing, hardware and software, T&M, SOW
• Deep understanding of negotiation tactics to optimize procurement & sourcing contracts
• Proactively addressed lifecycle management activities in advance of EOL to prevent gaps in
support and enable cost savings
• Responsible for implementing and enforcing enterprise governance across infrastructure
systems
• Delivered effective Lifecycle Management and tech debt remediation
• Developed dashboards and reporting providing increased visibility to leadership
• Achieved site reliability through implementation of generative AI and machine learning,
synthetic transaction logging and automated response execution
Finance
• Deep understanding of enterprise financial treatment leading to effective financial execution –
business and technical complexities (term licensing, on-demand structures, cross-company
accounting practices
• Consistently managed direct budgets of $20mm within forecast and often yielding significant
favorability
• Identified and implemented financial optimization, yielding 20% favorability
• Successfully managed to $70mm vendor contracts (T&M, SOW)
• Staff augmentation implementation resulting in 40% reduction in cost
• Negotiated managed services model for RISC platform at $1mm savings annually
• Renegotiated API Security contract resulting in simplified architecture and decreased overhead; achieved enhanced license coverage within cost model
Security
• Served as BISO across Infrastructure and Security organizations
• Led governance, compliance, audit and risk management for enterprise security platforms
• Successfully managed vulnerabilities within appropriate SLO’s for global Fortune 15
infrastructure
• Drove 99% vulnerability remediation for acquired domains within 90 days
• Implemented self-service automation capabilities for business partners, eliminating need for
manual intervention
• Implemented API Security tool for the enterprise enabling visibility to data not previously
accessible
• Established API inventory and implemented policies to proactively action threat items based on
priority matrix
• Influenced GSAR model development and standards implementation
• Established golden images and secure baselines resulting in increased stabilization through
security controls
• Fully operationalized API Security support model
• Implemented Risk Scorecard with platform-specific benchmarks