Oversaw the administration, maintenance, and security of IT systems, ensuring optimal performance and uptime for enterprise operations. Led all IT operations in managing system configurations, user access controls, and security policies in alignment with industry regulations. Designed and implemented SharePoint and Adobe workspaces to support day-to-day corporate operations, designing site structures, permissions, and workflows aligned to business needs and best practices. Managed and configured multiple creative workspaces spaces for daily use by projects and teams following industry best practices. Diagnosed and resolved complex issues across hardware, operating systems, networks, and SaaS platforms; supported laptops, desktops, mobile devices, conferencing systems, and printers. Designed, led, and completed IT infrastructure upgrade projects, including server migrations, network enhancements, and software implementations.

Set up and tear down full A/V packages for various events including conferences, weddings, meetings, and special events Installed and managed audiovisual equipment for a range of events including conferences, seminars, and presentations. Ensured the proper functioning of audio and video equipment, including microphones, speakers, projectors, and displays. Collaborated with event organizers and clients to understand their audiovisual needs and provide suitable solutions. Conducted tests and system checks before events to identify and resolve any technical issues. On-site repairs or replacements were made as necessary after troubleshooting equipment issues. Facilitated the arrangement of cables, equipment racks, and storage spaces.

Completed quarterly user access reviews with a high accuracy and accountability of logs and ticket actions Received and managed security and technical incidents reported by users, investigating potential threats, educating users on best practices, and ensuring compliance with security and company policies Cross-trained with the compliance and security team to assist in daily tasks, security incidents, project management, log reviews, and scripting Have an average ticket closure rate of 20 weekly incidents and access requests