Designed and executed individualized success plans for a group of underperforming students (grades 6-12) that improved performance outcomes by 80% — applying direct-to-consumer personalization concepts. • Conducted user research through student and parent feedback to identify adoption barriers and iterate on solutions. • Built engagement campaigns (workshops, events, materials) to increase participation and retention, mirroring product engagement strategies. • Partnered cross-functionally with teachers, administrators, and families to align interventions with organizational goals.

Led multi-million-dollar aircraft cabin retrofit “product launches” from concept through delivery, balancing safety, quality, cost, and customer experience. • Owned technical documentation (work specs, engineering/design drawings, maintenance instructions, compliance approvals) to ensure adoption and defect-free execution. • Partnered cross-functionally with engineering, procurement, and external vendors to deliver features on time and within budget. • Collected stakeholder feedback and applied root cause analysis to prioritize enhancements and resolve defects, mirroring agile product management practices.

Built predictive models to analyze consumer behavior, providing insights that improved retention and customer lifetime value (LTV). • Developed dashboards and KPIs to monitor performance, enabling leaders to identify growth opportunities and track engagement. • Presented findings to executives, shaping product and marketing strategies through data-driven insights.

Conducted market and competitive analysis to uncover growth opportunities in direct-to-consumer product applications. • Delivered product strategy recommendations to senior leadership, influencing expansion into new business segments. • Collaborated with marketing and technical teams to align product messaging with customer needs and market trends.

Improved plant observations by defining standard plant operating conditions through various (SAP-based) simulations to prevent plant shutdowns. • Created monitoring trends to improve the capability of the Online Condition Monitoring Initiative, including the identification of ~3,700 equipment tags across 45 plants throughout the United States. • Prepared Quarterly Maintenance Report for senior management; additionally authored new driver training resources and redesigned customer support tools, improving efficiency for 75–100 technicians servicing ~3,500 customer locations. • Supported mechanical maintenance teams during installations, rebuilds, and outages of compressors, pumps, reactors, and burners.