Oversee global IT strategy, cybersecurity and compliance for a hyper-scaling SaaS enterprise operating across the UK, Canada, Australia and New Zealand. Lead strategic transformation, service delivery and risk management for distributed teams of 16 staff supporting 700+ employees worldwide. Direct annual budgets of $2–3 million covering department salaries, software and hardware procurement. Expanded IT team from 3 to 16 through targeted recruitment, succession planning and skills development initiatives; over a dozen promotions achieved within the team. Delivered company-wide risk management framework and formal Cybersecurity Incident Response Plan aligned to NIST standards. Spearheaded adoption of Confluence and Jira across all departments (>20 use cases), improving information availability and cross-functional project delivery. Led integration of acquired NZ business (2025), centralising collaboration tools and ensuring seamless technology alignment. Report monthly cyber metrics (MTTD, MTTR, training completion, phishing rates) to senior leadership and provide quarterly board insight on IT and security performance. Introduced quarterly reflection framework (“EBI – Even Better If”). And in departmental eNPS surveys, achieving scores of 73–80 over three consecutive years. Impact Reduced phishing email incidents by 50%. Increased employee security awareness completion rate to 100%. Achieved cloud and license optimisation, saving £134k annually. Delivered annual savings of £33,000 by decommissioning legacy hosting infrastructure.

Led IT operations and infrastructure management for a growing software organisation, progressing from hands-on technical leadership to strategic management. Introduced virtualisation and hybrid cloud solutions that modernised the company’s technology estate. Implemented virtualisation programme, reducing physical servers from 25 to 12 and delivering significant hardware savings. Led migration to Exchange Online and Azure Active Directory (circa 2018), creating a foundation for future cloud scaling. Delivered ISO 27001 certification in 2013 and maintained compliance for 12 years with minimal non-conformities. Introduced MDM solutions (Cisco Meraki, then Intune and Kandji) for secure device management across distributed teams. Established vendor frameworks (Dell, Lenovo, Apple) and zero-touch deployment for hardware rollouts. Impact Maintained zero non-conformities in the first five ISO audits (2013–2017). Strengthened compliance culture through standardised training and policy frameworks.

Managed hosting for client-facing applications across dedicated physical servers and data centres (Star Internet and Rackspace). Delivered migrations, capacity planning and infrastructure upgrades to support growing client demands. Executed regular application and database migrations for performance and security upgrades. Standardised resource access and controlled software release processes to secure development and production environments. Managed approx. 17 servers across development and production environments.

Developed bespoke web applications and internal administration tools to support client systems and backup processes. Built subscription management system for Harper Collins and internal asset tracking applications. Created automated backup and monitoring tools to streamline maintenance operations. Collaborated with software development and hosting teams to deliver secure and scalable solutions.

including one-year industry placement