Supported 4 datacenters with enhanced link mode vCenters in a multi-tenant environment Maintained and managed uptime of over 600 virtual machines for 20 clients in a shared and dedicated environment. Designed, consolidated and deployed datacenter refreshes from 3-tier architecture to an entire hyperconverged architecture Maintained patch management with VMware Update Manager on Dell rack servers, Cisco UCS servers and HP Blade servers Created custom powercli scripts for the following: inventory management, vmnic mapping, advanced hba settings for optimal storage performance, and vm creation. Designed Rubrik solutions for 30+ customers Designed and implemented Rubrik solutions for the following: multi-tenancy, SQL databases, VMware, and Hyper-V Automated Rubrik SLA creation with powershell/RESTAPIs Lead Rubrik health checks for customers revolvoing around performance and storage capacity Architected object storage solutions for Rubrik involving Cloudian and StorageGrid Architected proper SLAs and provided business use cases for disaster recovery Planned automation for test/dev environments with Rubrik APIs and SNOW/vRA Migrated data protection platforms from Veeam and data domain to Rubrik. Deployed and Customized vRealize Operations Manager 6.0 and 6.2 P2V Conversions using vCenter Converter 5.O and 6.0 Deployed Backup and Replication solutions for customers software includes: Veeam, Rubrik, Cohesity and Zerto. Planned and deployed vSAN environments based off VMware’s VVD. Analyzed customer storage environments and made recommendations that fit the customer’s budget Forecasted growth for customer virtual environments utilizing tools such as vRops and Turbonomics Consolidated customer environments based off historical data Trained customers and team members on HCI platforms and virtual environments Upgraded customer environments from 5.5 to 6.5 that included host counts ranging from 10-80 servers Audited internal VMware licensing utilizing VMware’s VCPP for cloud providers Audited customer VMware licensing based off customer usage and made recommendations to reduce licensing cost Created runbooks for upgrades of a VMware components: vCenter, ESXi, and 3rd party plugins. Created RFO (Reason for Outage) documents for customer environments Utilized software for application dependencies such as VMware vRealize Network Insight and Device42. Introduced cloud (AWS, Azure, and GCP) solutions for archival data utilizing Cohesity and Rubrik.

Call Center support handling over 30+ inbound calls daily Maintain metrics over the 85% mark for employees to have the opportunity to advance within the company. Handle outbound calls for external sites to troubleshoot network cabling problems, gateway light status, and ISP modems. Network Operation Center support for a plethora of network topologies. Remote support for the following equipment: HP (MSM313, 720, 710), Cisco (Meraki Access Points, Aironet Access Points, and Switches), and Tranzeo Access Points. Support Network equipment by SSH(PuTTY),Terminal/Command Prompt, and GUI interfaces. Support Network connectivity for Mobile OS's including the following: (BB10,iOS 6,7,and 8, Android 4.0 - 4.4) Support Network Connectivity for Desktop OS's including the following: (Windows XP, Windows 7, Windows 8.1, and Macintosh OS 10.7,10.8, 10.9 and 10.10) Support Guest/End Users in environments ranging from 20-200+ remotely across the United States 24/7.

Active Directory account management with users doing the following: (password resets, group policy manipulation, account creation and organizational unit addition.) Microsoft Exchange ActiveSync troubleshooting connectivity with mobile devices ranging from laptops, tablets to cellphones including operating systems (iOS 6.X,7.X, Android 4.X, and BB7/BB10) Troubleshot users connectivity problems within the LAN & WAN. Tested system images with operating systems Windows 8 and Linux Ubuntu for future software implementations. Supported over 3,000 end users ranging from faculty and staff with hardware issues for HP, Dell and Apple products. Maintained mobile devices inventory, software deployment, and security using Cisco Meraki Deployed multiple operating systems using VMware fusion for end users with multiple combinations of Windows 7/8 mixed with Linux distributions such as Ubuntu and Arch Executed meticulous cost analysis to gain insight into competitive pricing and bargaining stances which in turn assist in the process of obtaining inventory at reduced rates for 5% company savings per acquisition; Maintained customer and shipment details within an Access database set-up with several relevant queries with which to organize and manipulate data into useful information for daily strategy determination; Provided outstanding consumer guidance to over 3,000 individuals through clear communication, requirement analysis, and follow-through to the solution delivery and customization thereof; Distributed 10 – 35 machines monthly following a series of technical checks such as image preparation, operating system installation, and software deployment; monitors and troubleshoots the deployed lab through registry repair, network resolution, and active directory migration

AACSB –Accredited