Point of contact and support for 50 BBB (Better Business Bureau) accounts. Provide software tech support for BBB and end-users by phone, chat, FAQ, and how-to videos. Perform QA, marketing, and research tasks as needed.

Worked closely with Closer to compile and date closing packages, create title commitments and CPLs, and disburse completed files.

Employed newest iterations of HTML and CSS to design, develop, validate, and publish web sites per client specifications. Used Adobe Creative Suite to optimize images and edit HTML and CSS. Additional software skills in JavaScript, Ruby, Rails, Brackets, Atom, and GitHub.

Taught classes of up to 30 college students in the following subjects:Business Communication, Writing Arguments, English as a Second Language, Basic Composition.

Taught classes of up to 30 college students in the following subjects:Business Communication, Writing Arguments, English as a Second Language, Basic Composition.

Taught classes of up to 30 college students in the following subjects:Business Communication, Writing Arguments, English as a Second Language, Basic Composition.

Redesigned Extended Warranty program – Principal participant in the overall requirements, definitions, and pricing. Had full ownership of translating requirements and pricing into the final documentation. Product Marketing – Wrote product content for websites, created franchise manuals, composed press releases, and developed brochures for trade shows. Company Profile – Responsible for print content used in marketing and publicity covering business background information. Executive Assistant to the CEO and COO – Communications focal and gatekeeper for executives. Medical and Business Research – Researched competitors’ products and marketing materials, identified potential grants, and compiled medical results into business reports.

Updated and added data for a second edition of a textbook on how Race, Class, Gender and Sexuality affect the individual from a sociological perspective. Worked as a computer lab assistant and guest lecturer, created and edited documents and articles, performed in-depth library research, and coordinated and chaperoned week-long trip for visiting overseas students.

Cumulative GPA: 3.76

Cumulative GPA: 3.94

Cumulative GPA: 3.94